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Store Policies

Privacy

Our customers have the right to privacy and we respect and honor that right. We respect and are commited to protecting your privacy.  We may collect personally indentifiable information when you visit our site.  We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited.  We will not sell your personally identifiable information to anyone.   We will only contact you for a specific reason, for example notification of shipment with a tracking number.

Security Policy

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Return Policy

Customer satisfaction and product quality is the foundation of our success.  We gladly accept returns if you are not completely satisfied with your purchase.  The following conditions apply with all returns:

  1. Returns are accepted up to 15 days after the delivery date noted by the shipper.
     

  2. You must or contact us to obtain a return authorization number.  No returns will be accepted without this number.  Also, it is the customer's responsibility to write this number on the outside of the package.  Unidentifiable packages are refused.  This policy is strictly adhered to for security reasons. 
     

  3. Returns must be in the original packing.  This policy is to maintain USPS shipping standards.
     

  4. The customer is responsible for obtaining the correct return address for their merchandise.  If the return is shipped to the wrong address or to the wrong distributor, an extra shipping charge may be subtracted from the customer's refund.
     

  5. Once Moonshine Ridge Country Store has accepted the return from the shipper, we will immediately process your refund minus a nominal 15% re-stocking fee.
     

  6. Besides the initial shipping expenses, the customer is also responsible for return shipping expenses back to us.  Please note that the customer is also responsible for securing insurance on any merchandise valued at over $100.00.  If an authorized return arrives damaged without any insurance the customer assumes the liability and Moonshine Ridge Country Store will not process a refund.  We cannot replace lost or damaged merchandise that has not been insured.
     

  7. Custom orders, Special orders, Clearance products, close-out products, discontinued items, and gift certificates are non-refundable.  Please be careful that these items are exactly what you want.
     

  8. You may change/alter/modify or cancel your order at any time during the online ordering process.  Once the order has shipped, it is the customer's responsibility to follow our terms and conditions.
     

  9. A 3% fee may be charged for any cancelled orders.  The purpose of this fee is to recover bank charge fees related to the transaction.  This does not apply to returned or damaged merchandise.
     

  10. All refunds will be made to the credit card that was initially used to purchase the merchandise.  Other forms of payment will be handled in the same manner.

Damaged Merchandise

Moonshine Ridge Country Store takes extra care in checking for damage and defects prior to shipping.  We pack and ship your merchandise according to USPS standards.  Please inspect the merchandise carefully as soon as it arrives.  If the box or carton is torn, pushed in, or looks damaged in any way have the delivery person note it prior to signing for the order.  If there is damage, immediately contact the delivery service to start a claim.  Please note that it is the customer's responsibility to keep the original packing for possible inspection by the USPS.  Failure to keep this original packing may result in a denial of the claim and refund.  Next, contact Moonshine Ridge Country Store and make us aware of what you want to do.  We will replace any damaged item at no additional cost to the buyer as long as we are notified within 5 days after the delivery date noted by the shipper.  Replacements will be sent within a short reasonable time, often even prior to settlement of the claim.  Please note that if the customer desires for whatever reason that they do not want a replacement of the merchandise, then the terms and conditions listed above are utilized to process a refund.

Shipping / Delivery Policy

Credit card authorization and verification must be received prior to processing.

Shipping & handling fees are calculated at time of checkout.  TN orders are subject to 9.75% sales tax.